# What can I expect from the delivery?

> *At the moment, we are only able to deliver to Mainland UK which excludes Northern Ireland and any Offshore Islands.  Once your order is ready for deli...

Source: https://helpuk.vaha.com/en_gb/what-can-i-expect-from-the-delivery-HkKBlSsQt

Last updated: 2022-05-19T15:26:14.504Z

\*At the moment, we are only able to deliver to Mainland UK which excludes Northern Ireland and any Offshore Islands. 

Once your order is ready for delivery our delivery partner (Rhenus Home Delivery) will contact you by text/email allowing you to pick a delivery date that suits you. By following the link within the text or email, you will have the option to select from a dropdown of delivery dates that are available to you. If you need to contact Rhenus Home Delivery, you can contact the Customer Service Team on 0333 577 5771 between 9 am - 5 pm, Monday - Friday.

Rhenus Home Delivery will advise you of an estimated 3-hour time slot the afternoon/evening before your delivery, via text or email. Please be reminded that this is an estimated time window and is not guaranteed. 

Your delivery will be carried out by a 2-man delivery team and will be delivered to your **room of choice**. It is important to note that the delivery team will not unpack or assemble the VAHA for you. A user manual is included in the starter box and also at this [link](https://www.notion.so/vaha/VAHA-Manual-af8b2b03c91549b78e900b24dcb17df5) which has instructions on how to unpack and assemble your VAHA. You can also find a helpful video here. 

  

Along with your order of the VAHA mirror, you will receive accessories and a starter box.

The accessories include:

*   Stand (incl. screws and mounting tool), Safety cable for wall mounting (incl. screws and dowels), UK Power cable

The starter box includes:

*   Microfiber cloth and glass cleaner, Resistance bands of various strengths, User manual, Camera cover

You will also receive a **Garmin heart rate monitor** after your free trial. Look out for an email from us after your free trial to avail of the voucher code for your free heart rate monitor!

Our General Terms and Conditions of Purchase and Use apply.